Support Policy

Have a question? Open a support ticket!

Have you studied our knowledge base and you still in doubt? Open a ticket in our Support forum! Our friendly and dedicated team will be glad to help you. Please do not open tickets in the public comments area of ThemeForest, since this is an area that we do not provide support. It is only meant for pre-sale questions.

Recommendations

We advise you, before asking any question:

  • Study this knowledge base. It is highly possible that it will cover your questions as it is written in an analytic and easy to read way.
  • You’ve checked out our video tutorials.
  • Your theme version and its required plugins are up to date.
  • Remove any CSS code you have inserted yourself and disable all 3rd-party plugins (not bundled with the Theme) and deactivate/delete any caching plugins you may use, so we make sure there is no conflict between them and our Theme. This applies in case that you think that something is off in comparison with our Live Demo.
  • Then open a ticket in our support system.

Scope of Support

The scope of the support deals with more satisfied customers. We are willing to help you with anything around our HTML templates and WordPress Themes, but we cannot promise extensive support for every plugin and modification you need. We will consider all the requests from our customers but without promising anything. So please be reasonable, nice & respectful.:)

Please refer to this article to see what is and what is not included in the item Support policy.

Support Response Time

We offer our support within 24 hours in weekdays and within 48 hours during weekends! Usually the response time is less than that. We do our best to reach your expectations and to spread our fresh philosophy, the Euthemians philosophy.

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